The first of several key elements of our Managed I.T. Services offering is our advanced automation and alerting system that monitors your computer, network and peripheral systems around the clock delivering a results based approach to systems management and maintenance. Rather than waiting for a problem to occur this system is designed to be proactive rather than reactive preventing problems before they happening. In addition to monitoring and alerating this technology can also provide Patch Management, Policy Management, Backup and Antivirus, Secure Remote Access for supporting monitored devices, Systems Auditing and Inventory Reporting. As with all of our Managed Service offerings; this service is custom tailored to meet the needs of your business.

In conjunction with our advanced automation systems each of our clients is assigned a Certified Systems Engineer tasked with regular onsite visits to facilitate everything from systems administration and preventative maintenance to emergency repair and disaster recovery. Each of our engineers is highly proficient in the following areas:

Our help desk services provide immediate remote support for our managed service clients. Our expert engineers are standing by to assist with everything from simple how-to questions to complex server and network system troubleshooting. Available Monday through Friday from 8 a.m. to 6 p.m. Pacific Time, our team can connect to computers from our offices and provide live assistance with real-time remote system control.

As a managed services client you take priority over all other clients and we do everything in our power to make sure that you are taken care of in an emergency situation.

Should a critical failure occur we provide a guaranteed a 2-hour emergency response through remote access and 4-hour onsite response if the issue cannot be resolved remotely. Our Emergency Support response is effective during regular business hours (Monday - Friday 8:00 am to 6:00 pm) or on a 24x7x365 basis for a nominal additional monthly fee.

Studies show that seventy-five percent of all data loss results from a computer hardware failure or human error. When properly prepared for these losses have a relatively low impact on a company's ability to recover from any operational or financial losses that may result from the temporary loss of data or use of application software. Too often we find when engaging a new client that their disaster recovery plan does not account for the other twenty-five percent of data loss - a major disaster. Major disasters involve a substantial or total loss of a company's I.T. assets and have a very high impact on a company's ability to recover the operational and financial losses that result.

Utilizing industry-standard products and services combined with our years of experience in data recovery best practices Artisan Technologies provides data management solutions to meet the specific needs of each client. Regardless of your companies industry requirements in the areas of storage, availability, backup and recovery, Artisan will develop the ideal solution for your business and manage it on an ongoing basis.

Artisan Technologies is committed to how your core and ancillary technologies can make your business more profitable through strategic planning and cost management. Technology management centers on your business operations mapping I.T. to business goals and successes. Services typically performed by Technology Managers include:

You can spend the time sourcing product and searching out the best price for your I.T. purchases on your own. But you will never receive the level of service that you’ll enjoy when you purchase from Artisan; and here’s why:

Quality Assurance –With all of our purchases made through top distributors such as Tech Data and Ingram Micro you can be assured that the equipment you get is exactly what you ordered.

Purchase Assistance – If you are looking to make an I.T. purchase and have questions about functionality, capacity, licensing or the myriad of other possible questions, or if you are unsure that the purchase would be right for your business. Call us first and gain expert insight before you buy.

45-Day Labor Warranty – We guarantee that if you’ve purchased hardware from us and we’ve install it, that if the hardware fails due to manufacture defect within 45 days we will pick the product up or arrange shipping for you and the reinstall the replacement hardware free of change.

Annual Renewal – Many I.T. purchases have an annual warranty, subscription or support renewal associated with them. When you make a purchase with Artisan we track the annual renewal for you and send you the information necessary for you to execute your renewal saving you the hassle.