 |
|
Our Services
|
Our Approach to Client Services
As business evolves, so does the need to maintain agility in competitive markets. Business savvy companies understand this and often look to the latest in technology to drive sales and customer service. When looking at technology in the context of business growth and resiliency to fluctuating markets, fixing I.T. costs becomes crucial. By its nature the costs of traditional break-fix I.T. services are unpredictable and as such devaluates any cost-benefit analysis applied to technology initiatives. What results is an out of control I.T. budget that prohibits needed or desired technology growth and diminishes a company’s ability to compete effectively.
Many companies also struggle with recurring computer issues that rob the company of one of its most valuable resources, productivity. In most cases this results from inexperience. In an effort to manage I.T. cost, companies may rely upon someone within the organization who has a cursory understanding of technology, but lacks the specialized skills to properly manage the environment. Other times companies unwittingly fall victim to a computer repair company that staffs poorly trained technicians. While functional, these companies often lack the expertise to guide their clients in a constructive direction.
As an I.T. company highly dependent on technology, we recognize that mapping technology to business is an unfamiliar task to many smaller companies. We also know that technology ownership without proper management and cost control can have a severe impact on our bottom line; especially during tough economic times. With this in mind our client I.T. services are designed around two core areas of expertise that comprise all the elements of a fully staffed corporate I.T. department allowing us to deliver complete or customized I.T. services to our small and mid-sized business clients.
Many companies also struggle with recurring computer issues that rob the company of one of its most valuable resources, productivity. In most cases this results from inexperience. In an effort to manage I.T. cost, companies may rely upon someone within the organization who has a cursory understanding of technology, but lacks the specialized skills to properly manage the environment. Other times companies unwittingly fall victim to a computer repair company that staffs poorly trained technicians. While functional, these companies often lack the expertise to guide their clients in a constructive direction.
As an I.T. company highly dependent on technology, we recognize that mapping technology to business is an unfamiliar task to many smaller companies. We also know that technology ownership without proper management and cost control can have a severe impact on our bottom line; especially during tough economic times. With this in mind our client I.T. services are designed around two core areas of expertise that comprise all the elements of a fully staffed corporate I.T. department allowing us to deliver complete or customized I.T. services to our small and mid-sized business clients.
 |
Project Based Implementation
Our Professional Services group is involved with the deliver, upgrade or migration of hardware and software initiatives within our client’s I.T. base on a project by project basis. Here we review project goals with our client and complete site-surveys as needed to determine an appropriate course of action. Next we move into the design and testing phase where we prove out implementation tasks to minimize impact on business operations, then coordinate the deployment with management ensuring that staff is aware of what to expect.
Proactive Monitoring and Help Desk Support
For our Managed Services clients, upon deployment of the project our Managed I.T. Services group can assume end-to-end service and support throughout the life-cycle of the initiative. Here the new system is proactively monitored around the clock by our automated systems management software providing our System Engineers with information critical to the health and performance of both hardware and software enabling them to perform routine administration, maintenance and trouble resolution. In addition our Support Center is on call and online to providing end-user support when you need it.
|
Able to deliver Enterprise Class I.T. Services and Support normally reserved for large corporations, we work closely with our clients to assimilate their business processes providing the technical expertise required to produce a cost efficient and highly reliable I.T. infrastructure. For some clients we operate as an autonomous I.T. department under the direction of the client providing support functions for all aspects of the company’s I.T. infrastructure including both professional and managed I.T. service and support. For our clients with skilled I.T. personnel we provide a blend of service and support functions to fulfill a particular need or enhance the clients overall I.T. operation.
If your company struggles with productivity robbing technology issues and you want to reduce I.T. operating costs then call us today to schedule a No-Cost Assessment of your business technologies and learn how our unique brand of Managed I.T. Services can mitigate PC or Server downtime and alleviate the burden and stress of constantly battling with computer issues and lost productivity.
If your company struggles with productivity robbing technology issues and you want to reduce I.T. operating costs then call us today to schedule a No-Cost Assessment of your business technologies and learn how our unique brand of Managed I.T. Services can mitigate PC or Server downtime and alleviate the burden and stress of constantly battling with computer issues and lost productivity.
© 2010 Artisan Technologies, Inc. All Rights Reserved.